Terms & Conditions

Teachsport Wraparound Care & Activity Camps

~ Terms & Conditions ~

·      ‘Teachsport Wraparound Care & Activity Camps is the brand name for activities run by Teachsport Lewisham Ltd. All Teachsport staff are trained by and employed by Teachsport Lewisham Ltd.

  •  All Teachsport staff have an Enhanced DBS check undertaken every 3 years and are regularly trained in First Aid and Safeguarding & Protecting Children.


  • We only accept online bookings. These are the most efficient and safe way of receiving you and your child’s information. In exceptional circumstances, we may take a telephone or face to face booking, but this will incur a £5 administration fee.

 

  • On completion of your online booking, via Class4kids, please read your booking confirmation email. Your child(s) name will be added to the relevant register. No additional communication will be made to confirm your booking. If you are unsure as to whether your online booking has been received, please call or email via the contact information on the venue page.

 

  • Payment can be made by Debit/Credit Card or childcare vouchers via the booking systems.

We do not currently accept cash or Debit/Credit Card payment over the phone or at our venues.

  • Cancellations & Refunds - To cancel a booking, you must notify Teachsport by emailing the contact on the venue page. Failure to do so may result in you being refused a refund. We require 48 hours’ notice of cancellation, you will then receive either a full refund or a credit to your account. We cannot refund on childcare vouchers this has to be a credit note or a refund back to your voucher provider.  Cancellation by parents/guardians due to poor weather will not be refunded. Cancellation by Teachsport due to poor weather will be refunded.

 

  • Teachsport reserve the right to refuse or exclude any person at any time prior to or during an activity if, in their opinion, that person is incompatible with the general wellbeing and safe running of the activity. In this instance no refund will be given and any costs incurred, including any damage, will be passed onto the parents/carers who will also be responsible for the collection of the child from the activity. We pride ourselves on the quality of our staff and our school teaching backgrounds, which in turn has led us to work with children with special educational needs and disability (SEND). Teachsport always aim to be fully inclusive. Removal from one of our activities is our last resort and wherever possible, we will work with parents/carers to resolve any issues prior to taking this action.

 

·      Booking and payment questions and queries are to be made directly to Teachsport contact on the venue page. Alternatively, you can call our main office via telephone (020 8183 0143) or email (clubs@teachsport.org). Please do not direct any payment or booking queries/questions to our on-site Academy staff or the school/venue.

 

  • When children are booked on to and attend a club or holiday camp, it is automatically assumed that they are allowed to participate in our activities and have the parent/carer permission to do so.

 

  • Teachsport do not accept any liability for the loss or damage of any property belonging to children attending our activities. Teachsport strongly advise that no personal belongings other than lunch and clothing are brought to an activity. All clothing, lunch equipment and other personal possessions should be named.

 

  • Children should wear appropriate comfortable sports clothing to all activities. Teachsport strongly advise that outdoor/waterproof clothing is also brought to every activity, regardless of the time of year.

·      Parents/carers are responsible for providing suitable sun protection for their children when the weather is fine/forecast to be fine. This includes a T-shirt covering their shoulders, a sun hat and sunscreen with an appropriate sun protection factor in it. Parents/carers must ensure children have had sunscreen applied before they are dropped off and that their children are able to re-apply during the day if necessary. Staff can verbally assist children in the application of sunscreen but are unable to physically apply it for them.

 

·      Teachsport follow NHS England guidelines regarding sickness and diarrhoea. Please do not bring your child to our setting if they have been experiencing vomiting or diarrhoea in the past 48 hours. https://www.nhs.uk/live-well/healthy-body/is-my-child-too-ill-for-school/

 

·      Teachsport follow NHS England guidelines regarding Covid-19 and other communicable diseases. Please do not bring your child to a setting if they are feeling unwell, so we can protect other children and our staff. https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/coronavirus-in-children/

 

·      For Teachsport Activity Camps parents/carers are responsible for providing a suitable lunch, snacks and drinks for their children.  We ask that they bring a refillable water bottle. Please note that all venues are NUT-FREE due to fellow attendees who may have severe allergies, and to comply with School-based venue policies.

 

·      It is the responsibility of parents/carers to inform Teachsport of any medical, behavioural or special needs at the time of booking. We are an inclusive organisation and will endeavour to cater for your child’s needs. We can only do this, however, if we are fully informed of needs and requirements in advance of the day.

  

·      Teachsport Wraparound Care & Activity Camps do not allow mobile phones, smart watches or other devices during the day. If parents wish for their children to have a phone or smart watch with them (for example if they travel to and from the activity alone), children must keep them on silent and hand them to the head coach for safe keeping for the duration of their time with us. Children are not allowed to use their devices for games/music/messaging or anything else during the day/session. TEACHSPORT WRAPAROUND CARE & ACTIVITY CAMPS CANNOT BE HELD RESPONSIBLE FOR ANY LOST OR THEFT OF ANY VALUABLE ITEMS BROUGHT TO OUR ACTIVITY.

 

·      All children attending Teachsport Activities must be able to toilet independently and be continent. We understand that accidents happen, but regular wetting/soiling is embarrassing for the child, and difficult for staff to deal with. If you suspect an accident may happen, please pack spare clothes and underwear for your child, and inform the Lead Coach.

  • Parents/carers are advised that child(ren) should be dropped at the start time of the booking, they cannot be accepted earlier and remain the responsibility of the parent until this time. Parents/guardians should remain with their children until the start of the activity. Our insurance does not allow children to be present on site, outside of our working hours.

 

  • For children booked on to the Academy Day for camps who are dropped off before 10am, parents/guardians will be charged Extended Morning rates.

 

  • All children are required to sign in and out of each day of the activity.

 

  • Parents/carers MUST escort their child(ren) to the venue entrance and be present when signing in. Teachsport only have duty of care of your child(ren) once they are signed in. We strongly advise that children are not dropped off at the venue car park and left to walk in unattended.

 

  • At the end of each session, parents/carers must notify the Lead Coach on arrival that they are taking their child(ren), so that they can be signed out accordingly. Parents/carers must be visible to our staff before we allow children to leave the venue premises i.e. parents/carers should not wait for their children in their vehicles or expect them to cross roads on their own.

 

  • To notify us that another person other than those mentioned on your booking form are collecting your child(ren), please call or email the contact on the venue page or verbally inform the Lead Coach at the activity.

 

  • If you give permission for your child(ren) to travel home on their own (without an authorised adult), then you must give us written permission prior to the relevant day. Without SIGNED written permission from a parent/carer, we will not allow your child(ren) to leave the venue premises. Telephone/text permission will not be accepted.

 

  • For any children uncollected after the scheduled finish time of the activity or academy without communication from a parent/carer, the following actions will be applied:

 

  • If non-collection for the Activity or Academy Day (maximum 15 minutes waiting time), you will be charged for the Extended Session/Day service on arrival (to be paid on the same day)?? Will be invoiced?
  • If non-collection after the Extended Session/Day hours, parents/carers and any emergency contacts detailed on your Class4kids account will be telephoned. Our staff will stay with your child(ren) until an authorised adult arrives to collect them. On arrival, you (or the authorised adult) will be charged £5 every 15 minutes (to a maximum of 1 additional hour), to be invoiced & payment made before your child is allowed to attend again.
  • If we fail to make communication with any of your emergency contacts and your child(ren) have not been collected 1 hour after the end of the Activity or Academy day (Extended Day hours where applicable), Social Services and/or local police will be contacted. At this point, the responsibility of your child(ren) will no longer be that of Teachsport Wraparound Care & Activity Camps.
  • Failure to notify Teachsport Wraparound Care & Activity Camps of your lateness may result in additional administration, venue hire and staff fees. You will be notified of this in writing and the fee must be paid in full before you will be allowed to re-book on to one of Teachsport Wraparound Care or Activity Camps.
  • Consistent lateness may result in your remaining booking dates being terminated. If this does occur, you will be given a full refund for remaining dates.

 

  • Should you have any concerns regarding your child’s time at any of our settings, please in the first instance email the contact on the venue page. Alternatively, please email clubs@teachsport.org Your concerns will be investigated and responded to as quickly as possible. If you are not satisfied with the action taken and/or reply given, please email info@teachsport.org, explaining why you are not satisfied and your complaint will be investigated further.

 

  • The personal information requested on our booking systems is required to allow our employees to provide professional care, and for Ofsted compliance purposes. This information will not be divulged to persons unconnected with Teachsport Lewisham Ltd. It is the parent’s/guardian’s responsibility to update Teachsport with any changes in personal information including home address, email address, contact telephone numbers and medical information. Teachsport Lewisham Ltd and Class4kids all use systems that are fully GDPR compliant.

 

Last updated: July 2024 CS